Frequently Asked Questions
On average, we are able to address small requests that can be accomplished in 4 hours or 1-2 days, while larger tasks are dealt with depending on, and proportionate to, the scope of the project.
We bill you twice the time spent. Simply add the word “PRIORITY” in the subject of your email.
Weekends: 8am – 12pm PHT
Please note that we are “Web Developers” and not technical writers, so kindly bear with us. We prefer video instructions since it’s much faster for us to speak than to write manuals.
Keep in mind, though, that any remaining time credits can still be used for other tasks for up to 1 year from the date of purchase.
That also means if a premium WordPress plugin is needed to accomplish your project, we will let you know and you will purchase said plugin or license key for us.
Please know we offer our services to select customers only. By that we mean “customers, clients, employers” that we have worked with in the past. Our reviews and recommendations speak for itself so you can be assured of quality work and timely delivery.
In the past, we usually offer a “free estimate” in an effort to draw in customers but forcing us to hazard a guess that will most likely be not accurate. Even by looking at a relatively simple website design (PSD), there plenty of variables involved in the development or website creation process, many of which are impossible to address up-front without a thorough analysis and exploring all the possibilities.
We have decided the better alternative which is to produce a thorough analysis and development plan during the initial analysis period and by using your time credits. For these types of projects, we highly recommend opting for the Business plan
We can then utilize that time to assess your needs in-depth, come up with a time estimate and provide a more accurate road-map moving forward.
We are only able to keep our prices so competitive because we don’t want to spend time doing work that doesn’t pay.
The paid analysis period provides the opportunity for you to “test the waters” with us, explore possibilities and decide whether to award us with the full project.
Due to timezone differences and the nature of our work, please note that we are only be able to schedule Skype call appointments between 1pm to 11pm PHT (Weekdays only).
If you’re on the Business Plan, we can do quick correspondence via Skype.
We send you daily updates/report based on our logs in Toggl.
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How It Works
If you are unhappy with our service, we offer you a refund (subject to our Refund Policy). Simple!
Purchase a block of hours from one of our pricing plans.
You will receive email confirmation of your purchase and instructions to get the ball rolling.
We use Toggl to keep track of time spent on your web project and provide you with a detailed report on every task done.
Sit back, relax, enjoy your coffee!